• Returns

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


    To be eligible for a return, your item must be:


    — In the same condition that you received it
    — Unworn or unused
    — With tags
    — In its original packaging
    — You'll also need the receipt or proof of purchase.


    To start a return: You can contact us at hello@forgeandcraftco.com.


    Please note that returns will need to be sent to the following address: PO BOX 3171 Melbourne, VIC, 3015 Australia.


    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


    Please note that if your country of residence is not Australia, shipping your goods may take longer
    than expected.

  • Damages and Issues

    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

    Please get in touch if you have questions or concerns about your specific item.


    Unfortunately, we cannot accept returns on sale items or gift cards.

  • Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 3-day Cooling Off Period


    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.


    As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Refunds

    We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

    Please remember it can take some time for your bank or credit card company to process and post the refund too.


    If more than 15 business days have passed since we’ve approved your return, please contact us at hello@forgeandcraftco.com.